General Terms and conditions 

 

“SQUAD 4” Ltd., in the followed called LESSOR hereby rents the car (vehicle) described here above to the Lessee under the following conditions accepted by the Lessee with his/her signature.

 

1. Production of a driving licence/ authorized drivers / travel abroad

a) Prior to handover of the vehicle the Lessee must possess valid driving licence necessary for driving the rental vehicle. The vehicle may be driven and used only by the lessee or by the drivers specified in the rental contract. The driver of the rented vehicle must be at least twenty-one (21) years old and must possess a driving license valid for at least one year, personal ID card or passport and credit card at the time of the pickup.

b) For drivers under 21 years additional “Young Driver Surcharge” and special conditions for deposit applies (art. 10/e).

c) Upon request the lessee shall be obliged to advise the lessor, in writing, of the names and addresses of all drivers.
d) Rent of the vehicle for one day is possible only with our driver. Tha driver's fee is 25 EUR per day.

 

2. Lessee's Liability

a) The lessee undertakes to treat the vehicle appropriately and with due care, to observe all the regulations and technical rules which apply to its use, especially to check regularly that the engine oil level is sufficient and to observe when vehicle services are due and to check regularly that the vehicle is in a roadworthy condition and to properly lock the vehicle.

b) In the event of damage to the vehicle, loss of the vehicle or breach of the rental contract, the lessee shall be liable, in principle, in accordance with the general rules governing liability. In particular, the lessee must return the vehicle in the condition, free of defects, in which he took possession of it.

c) The lessee shall be liable without limitation for the breaches of any statutory provisions, particularly for traffic and administrative offences, committed during the rental period. The lessee shall indemnify the lessor against any and all penalty and warning fines, fees and other costs, levied by the authorities from the lessor because of any such breaches.

d) The lessee shall be liable for the actions of the driver as if they were the lessee's own actions.

f) The vehicle may not be used:

- after usage of alcohol, drugs or any other intoxication. 

- for motor sport purposes, in particular driving events where the important thing is to achieve maximum speeds or driving off-road.

- for vehicle tests,for safety driving training or for driving school practice.

- for the commercial transportation of persons

- for renting to sub-lessees

- for committing criminal offences, even if said offences are punishable only under the law of the place where the offence is committed

- for transporting easily inflammable, toxic or other hazardous substances and towing another vehicles

g) The vehicles are available for renting abroad on request. Additional surcharge of 20 EUR applies. The Lessee is not allowed to leave the country by the rented vehicle without the Lessors’ permission and power of attorney issued by Lessor

 

3. Insurances /TPL/ LDW

a) TPL (Third Party Liability) is included in the rental price.

b) Standard CDW (Collision Damage Waiver) include excess of 900 EUR and concern:

- damage underneath the vehicle, wheel covers, rims; 

- missing parts and interior damages;

- lost or broken keys, documents, wipers, antenna, audio equipment, broken windows by negligence, 

- damages of the additional provided equipment as GPS navigation system, roof racks and snowchains;

Additional insurance(Limited Damage Waiver-LDW) of 6 EUR per day limits the responsibility of the Lessee (concerning only clauses in art.3/b) in case of damage up to 450 EUR.

Additional insurance(LDW) of 12 EUR per day limits the responsibility of the Lessee (concerning only clauses in art.3/b) in case of damage up to 0 EUR.

c) Personal Accident Insurance (PAI) is available for 2 EUR per rental day and provides to the driver a lump sum in case of permanent disability or death.

d) Tire and Glass coverage is subject of additional insurance; 

e) The Lessor is not responsible for theft of personal belongings.

f) All insurances will become void if: 

- damages are not reported to the Police and SQUAD 4

- damages caused after filling the vehicle with inappropriate fuel;

- the vehicle is being used for the transportation of dangerous goods; 

- off road driving and towing; 

- an unauthorized driver uses the vehicle or driver does not possess the valid driving license at the time of the event giving rise to the claim.; 

- damages caused after driver under intoxication (alcohol, drugs or other); 

- damages caused after inappropriate and approved by the Lessor repair works;

- cross border occurs without a written permit;

g) In case of theft the Lessee is fully responsible and should pay for all caused damages;

 

4. Accidents / theft / obligation to notify

a) In case of accident, theft, fire, damage by negligence or other damage, the lessee must immediately notify the Police and the Lessor. This applies also to minor damage and accidents, for which the driver is responsible without third parties being involved. Should the Police refuse to record the accident, the lessee must provide the lessor with evidence of this.

b) In the event of loss or damage the lessee is obliged to notify the lessor in writing immediately of all the details, using the accident report form included with the vehicle papers, each section of which must be completed carefully and in full.

 

5. Rates / promotions / reservations / payment

a) The prices on our site are highly competitive. Valid are the prices published on our web page www.carrental.bg at the moment of renting of the vehicle. All the rates are in EURO and based on 24 hours rental period and include VAT 20%.

b) The rental rates (plus any other charges agreed such as, e.g. exemptions from liability, delivery charges, location surcharges) plus value added tax in the statutory amount applicable from time to time shall be due at the beginning of the rental period. 

c) Sometimes cheaper rates are available at our website for a specific promotions, vehicles and conditions. Please check this information and rate details thoroughly for any such conditions prior to making your reservation. 

d) To turn your choice into a definite booking we need some personal information from you. Will you kindly enter this information as completely as possible? If you want your reservation to be 100 % guaranteed, please provide valid credit card or fill the attached form, scan and send it back to our e-mail office@carrental.bg. SQUAD 4 does not charge your credit card. Your credit card is required to guarantee your booking. Please note that your credit card may be pre-authorised prior to your arrival. Let us know any important information about your reservation, e.g. travelling abroad, extra charges apply for GPS, roof racks, snow chains or age and weight of children when reserving baby seats.

e) The payment could be made by credit/charge card, by bank transfer or cash. Accepted are VISA, Euro Card/Master Card. Unless otherwise agreed, the rental charge, all other agreed charges and the security (deposit) shall be charged to the lessee's credit card.

 

6. Deposit / Authorization / Credit cards

a) As security for the performance of his duties, the lessee shall be obliged to pay a sum of money at the beginning of the rental period, which sum shall be between 300 and 1000 EUR for the different rental classes of vehicles. The Lessor can enforce its right to payment of security even a considerable time after commencement of the rental agreement.

b) The lessee irrevocably authorizes the lessor to debit all car rental costs and all other claims in connection with the rental contract from his credit card presented at the time when the rental contract is concluded, specified in the rental contract or from the credit card subsequently presented or additionally specified by the lessor.

c) A credit card is required for all the vehicles.

d) In order to protect and safeguard the personal data provided to us, we have implemented and use appropriate business systems and procedures. For example, your credit card information is transmitted to us through a secure server protocol, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology.

e) In the event of credit card fraud or unauthorized use of your credit card by third parties SQUAD 4 is not responsible for any damages caused after such act. 

 

7. Cancellation / no-show

a) By making a reservation with us, you accept and agree to the relevant cancellation and no-show policy of SQUAD 4, and to any additional (delivery) terms and conditions that may apply to your reservation or during the rental period. Please note that certain rates or special offers are not eligible for cancellation or change. Please check the rental details thoroughly for any such conditions prior to making your reservation.

b) If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein.

c) Cancellation 48 hours before confirmed pick up date or no-show will be charged the amount of one rental day.

 

8. Gasoline / refuelling charge. 

a) The vehicle shall be handed over to the lessee with a full tank of fuel. Correspondingly, the lessee must return the vehicle at the end of the lease with a full tank of fuel. If the vehicle is not returned fully tanked, the lessor shall charge the lessee the cost of filling the vehicle plus a service charge in accordance with the price list applicable at the time of rental. The missing fuel will be charged 2 Euro per liter at the end of the rental.

 

9. Chauffeur services / additional equipment

a) A vehicle with a driver is available to rent for transfer between Sofia and any other location in Europe. The fee is EUR 25 per day within BG and 30 EURO abroad for 9 hours working day. Over time will be charged 5 EUR per hour. 

b) Additional equipment is available upon request and will be charged as follow:

- GPS navigation - 2 EUR per day;

- Snow chains - 2 EUR per day;

- Baby seat - 2 EUR per day;

- Ski/roof rack - 6 EUR per day;

- Cooler - 2 EUR per day;

- Mobile phone - 2 EUR per day. 

c) All the additional equipment is subject of additional guaranty deposit!

 

10. Delivery/Collection Fee/Out of hours

a) Delivery and collection of the vehicle within Sofia are free of charge. Every hour delay will be charged 10 Euro per hour. One way rental or changing of the return location within Bulgaria will be charged 60 Euro. Delivery and collection of the vehicle within City of Sofia is free of charge from 8 a.m. till 8 p.m. Out of those hours and during holidays the Lessee will be charged 20 EURO.

b) Delivery Fee of 10 EUR applies for all the rentals at the Airports Sofia, Varna, Burgas or pointed from the client address.

c) The rental contract shall end at the agreed time and can, under the provisions of this contract, be extended with the prior consent of the Lessor, provided that the lessee advises the Lessor of the extension three days before the expiry of the agreed rental period.

d) The lessee is obliged to return the vehicle to the lessor at the end of the agreed rental period, at the agreed location, during normal business hours, which are displayed in a notice at the lessor’s offices. Special rental rates apply only to the period offered. If said period is exceeded, the normal rate shall apply to the whole period.

e) If the lessee does not return the vehicle to the lessor after expiry of the agreed rental period, even if he is not at fault, the lessor shall be entitled to demand payment for use of the vehicle for the period exceeding the contractual term, at the rental rate previously agreed.

 

11. Road Taxes/Vignette/Administrative fees 

a) The lessee must ensure that the motorway toll is paid in full and in due time in order to use the federal motorway with a rented vehicle. A road tax(vignette) within Bulgaria 1 EUR per day occurs.

b) “Young Driver Surcharge” is 100 EUR and the Lessee should present 1000 guaranty deposit on credit card.

c) In case of accident administrative fee of 40 EUR occurs.

d) lost of key, documents or registration plates - 300 EUR penalty charge. 

 

12. Correspondence

a) Confirmation:

- By completing a booking, you agree to receive an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information about booked vehicle.

b) Services review:

- Choosing our services we highly appreciate your opinion and support to prove our services. An email which we may send to you promptly after your booking inviting you to complete our guest review form. Your review may be uploaded onto the our website for the sole purpose of informing our future customers of your opinion of the level of our rent a car, limousine, chauffeur and transportation services. We reserve the right to adjust, refuse or remove reviews at our sole discretion. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever. 

c) Newsletters and other information:

- If you wish to subscribe for our newsletter or wish to receive promotional communications or other information from us, we offer you the option to "Newsletters" for this service. If you no longer wish to receive our newsletter and other promotional communications, you can simply click on the unsubscribe link.

 

13. Disclaimer

a) Subject to the limitations set out in these terms and conditions, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect of our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email.

b) However, neither we nor any of our officers, directors, employees, representatives, affiliate partners or others involved be liable for any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, any inaccuracy relating to the information available on our website, the services rendered or the products offered by SQUAD 4 any damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or for any personal injury, death, property damage, or other damages, losses or costs suffered, incurred or paid by you, whether due to legal acts, errors, breaches, gross negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or wholly or partly attributable to SQUAD 4 (its employees, directors, officers, agents, representatives or affiliated companies), including any partial cancellation, overbooking, strike, force majeure or any other event beyond our control.

 

14. Intellectual property

a) The intellectual property rights (including the copyrights) of the contents, descriptions, all text (incl. the General terms and conditions) and information of and material on our website are owned by SQUAD 4. Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to use, copy, monitor, display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose. Be informed that in case of copy of the content of our website we will track and use your IP address, browser type and Internet Service Provider (ISP) and we may share and disclose your personal details and information to a governmental or investigative authority if required by law.

 

15. Our website “www.carrental.bg”

a) Through our website www.carrental.bg we advertise our products and provide information about our services.

b) By making a reservation through our website, you enter into a direct legally binding contractual relationship with SQUAD 4. From the point at which you make your reservation, we act solely as an Lessor and you will be treat as Lessee, transmitting the details of your reservation to us and sending you a confirmation email for your reservation. 

c) SQUAD 4 is is the only one can publish and make any changes made on the website www.carrental.bg.

 

16. Additional conditions

a) The Lessee has to be aware that signing this contract, his personal data could be used for criminal and legal responsibilities. The following personal data relating to the lessee may be electronically processed, stored, and transmitted and used by the lessor:

- name, address, e-mail address, fax number, telephone number, mobile phone number and lessee's date of birth, particulars of driver’s license.

- outstanding claims which the lessor has against the lessee

- the information supplied when renting the vehicle is incorrect

- the vehicle rented is not returned within 24 hours after the rental period, or extended rental period as the case may be.

- payment tendered by the lessee such as cheques, bills of exchange, or credit cards, is not honored or is protested, or car rental invoices are not paid.

- the rented vehicle is stolen or damaged.

b) This contract can be modified additionally with written agreements only when mutual consent between the both parties is reached.

c) For any matters unsettled in contract the orders in terms 228-239 from the Law for duties and contracts will be applied.

d) All disputes, which may arise out of or in connection with this agreement, shall fall within the executive jurisdiction of the Sofia Court.

e) The General terms and conditions apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the "website") and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement). These pages, the content and infrastructure of these pages, and the online hotel reservation service provided on these pages and through the website are owned, operated and provided by SQUAD 4 ("www.carrental.bg", "us", "we" or "our") and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below.

f) The original Bulgarian version of these terms and conditions are translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the Bulgarian version and any other language version of these terms and conditions, the Bulgarian language version shall apply, prevail and be conclusive. The Bulgarian version is available on our website (by select the Bulgarian language) or shall be sent to you upon your written request.

g) If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.